Terms of service

Here is the English translation of the Terms of Use:

Terms of Use

1. GENERAL AGREEMENT

SIA "NORDEN COSMETICS" (Latvia), registration No. 40103510980, address: Gaujas iela 30, Mārupe, LV-2167, Latvia, hereinafter – NORDEN, provides the content available on the website www.nordencosmetics.lv, hereinafter – the Website, and provides services in accordance with the terms and conditions, delivery terms, product return terms, other terms and conditions, and operating policies outlined below, which are detailed on the Website, in connection with certain features, elements, or advertising, as well as provides customer service. All of the aforementioned are included in these terms and conditions (collectively referred to as the Terms and Conditions) and form an integral part thereof. By authenticating in the E-SHOP section of the Website, you acknowledge that you have read these Terms and Conditions, understand them, and agree to abide by them without limitation or condition.

If a consumer purchases the cosmetics offered for sale on the NORDEN Website, hereinafter – the Goods, via the Internet, such a mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia regulating Distance Contracts, including, but not limited to, the Republic of Latvia "Consumer Rights Protection Law", and the Republic of Latvia Cabinet of Ministers "Regulations Regarding Distance Contracts".

If a customer who has ordered and purchased a product on the Website lacks legal capacity and/or capacity to act, the legal representative of this person (e.g., parents, guardians) is responsible for the product order and payment. In the aforementioned case, the order cannot be revoked, and the purchase fee paid is non-refundable.

The Distance Contract for the purchase of the Goods is considered concluded at the moment of payment for the goods.

2. PRIVACY

NORDEN protects the fundamental rights and freedoms of natural persons, particularly the inviolability of private life, with regard to the processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

NORDEN processes your personal data in various ways for several purposes, depending on whether you are a registered user (see section 2.2), an unregistered user (see section 2.3), have subscribed to a newsletter (see section 2.4), or have purchased a gift card (see section 2.5). Information regarding the use of "cookies" is available in the Privacy Policy.

NORDEN does not use or share the information you provide online without a legal basis. NORDEN is obliged to disclose personal data to state and municipal officials in cases specified by law. We will be required to disclose consumer personal information when required by law.

NORDEN may process your personal data in aggregated form for statistical purposes to analyze and improve the provided services and products.

NORDEN takes all possible measures for the security of your personal information to protect it against theft, loss, misuse, as well as unauthorized access, disclosure, alteration, and destruction.

2.1. GENERAL RIGHTS

In accordance with applicable laws, you have the following rights:

To request access to your personal data;
To request the correction or deletion of your personal data, to the extent possible;
To request the restriction of or object to the processing of your personal data;
To request the portability of your personal data, to the extent possible;
To withdraw your consent to personal data processing at any time;
To submit a complaint to the national personal data protection authority;
To contact NORDEN and obtain additional information about the processing of your personal data.

Contact information for the national personal data protection authority of the Republic of Latvia: Data State Inspectorate (Datu Valsts Inspekcija), Blaumaņa iela 11/13-15, Riga, Latvia, LV-1011, phone: +371 67223131, e-mail: info@dvi.gov.lv.

NORDEN contact information: NORDEN COSMETICS, SIA, Gaujas iela 30, Mārupe, Latvia, LV-2167, phone: +371 22025590, e-mail: info@nordencosmetics.lv

2.2. REGISTERED USER

2.2.1. ACCOUNT CREATION By registering on the Website and creating your customer account, hereinafter – the Account, your personal data is used to conclude an agreement with NORDEN regarding the creation and maintenance of the Account, which serves as a communication channel for concluding a Distance Contract.

By creating an Account, you confirm that you are informed that the data you enter is processed to create and maintain the Account, including creating and saving your wish list and purchase history, and sending you information related to the execution of the Distance Contract, such as order fulfillment updates and order clarifications.

NORDEN needs to receive and process your personal data to conclude a Distance Contract using the Account as a communication channel. If you do not provide this personal data, you will not be able to create an Account and conclude a Distance Contract.

Additionally, the information in your wish list and purchase history is used to improve NORDEN's services and product offerings, based on NORDEN's legitimate interest in gathering information about the quality of the services and products offered.

Information in the Account regarding concluded Distance Contracts (purchased products), including all communication with you, is retained as evidence that the Distance Contract was concluded and executed. NORDEN retains this information based on its legitimate interest to protect its rights and interests in the event of a dispute, and the legal obligation to retain information regarding commercial activities conducted.

Your personal data related to the creation and maintenance of the Account, and the conclusion and execution of the Distance Contract, is processed only by NORDEN and our cooperation partners who provide order delivery, IT structures, and payment platforms. Only the minimum necessary amount of personal data is transferred to cooperation partners.

Your personal data for this purpose is processed until you delete the Account, or until the data retention period or the limitation period for bringing an action to court prescribed by the laws of the Republic of Latvia expires, whichever occurs later.

2.2.2. RECEIPT OF COMMERCIAL NOTICES By opting in to receive commercial notices, such as Goods promotions or special offers, you agree that NORDEN will process your personal data provided in the Registration form and order form, including your geographical location and purchase history.

NORDEN processes your personal data to send you current and suitable commercial notices. NORDEN conducts various types of profiling, aggregating the information you provide to analyze which services and products might interest you, in order to send you commercial notices with appropriate content.

If you purchase Goods on the Website, NORDEN will use your e-mail address to send commercial notices about similar Goods even if you have not opted in to receive them. If you do not wish to receive such notices, you have the opportunity to opt-out of further use of your e-mail address for commercial notices via a separate e-mail immediately after placing an order, as well as during the receipt of any commercial notice.

Your personal data related to sending commercial notices is processed only by NORDEN and our cooperation partners who provide IT structures and e-mail delivery platforms. Only the minimum necessary amount of personal data is transferred to cooperation partners.

NORDEN will stop sending commercial notices as soon as your request is processed. However, please note that processing the request depends on technological capabilities and may take up to five days.

2.2.3. REVIEWS By leaving a review for a Good, you agree that your name, the rating given to the Good, and the review itself will be published on the Website.

The aforementioned personal data is processed for the purpose of publishing the review on the Website and improving the quality of NORDEN's services and products. Reviews published on the Website are only deleted if the specific product is no longer offered.

If necessary, NORDEN may contact you by phone or electronically to resolve issues related to the service or product for which you left a review. After contacting you, NORDEN will not continue to use your phone number or e-mail address in connection with the review left.

Your personal data related to publishing reviews is processed only by NORDEN and our cooperation partners who provide IT structures. Only the minimum necessary amount of personal data is transferred to cooperation partners.

2.3. UNREGISTERED USER

2.3.1. CONCLUSION OF A DISTANCE CONTRACT For the purpose of concluding a Distance Contract, NORDEN needs to receive and process the personal data specified in the order form. If you do not provide your personal data, you will not be able to conclude a Distance Contract.

NORDEN collects and stores information about your purchase history with the aim of improving the provided services and products, based on NORDEN's legitimate interest in gathering information about the quality of the offered services and products.

Information related to the conclusion and execution of the Distance Contract, including all communication with you, is retained as evidence that the Distance Contract was concluded and executed. NORDEN retains this information based on its legitimate interest to protect its rights and interests in the event of a dispute, and the legal obligation to retain information regarding commercial activities conducted.

Your personal data related to the conclusion and execution of the Distance Contract is processed only by NORDEN and our cooperation partners who provide order delivery, IT structures, and payment platforms. Only the minimum necessary amount of personal data is transferred to cooperation partners.

Your personal data for this purpose is processed until the data retention period or the limitation period for bringing an action to court prescribed by the laws of the Republic of Latvia expires, whichever occurs later.

2.3.2. RECEIPT OF COMMERCIAL NOTICES By opting in to receive commercial notices, such as Goods promotions or special offers, you agree that NORDEN will process your personal data provided in the order form, as well as your geographical location and purchase history.

NORDEN processes your personal data to send you current and suitable commercial notices. NORDEN conducts profiling by aggregating information about your geographical location and purchase history to analyze which services and products might interest you, in order to send you commercial notices with appropriate content.

Since you purchase Goods on the Website, NORDEN will use your e-mail address to send commercial notices about similar Goods even if you have not opted in to receive them. If you do not wish to receive such notices, you have the opportunity to opt-out of further use of your e-mail address for commercial notices via a separate e-mail immediately after placing an order, as well as during the receipt of any commercial notice.

Your personal data for this purpose is processed until you withdraw your consent to receive commercial notices or opt-out of receiving them. Information regarding the withdrawal of consent or opt-out will be retained to properly fulfill your request not to send commercial notices. NORDEN will stop sending commercial notices as soon as your request is processed. However, please note that processing the request depends on technological capabilities and may take up to five days.

2.4. NEWSLETTER RECIPIENT

By agreeing to receive news via e-mail, you agree that NORDEN will send commercial notices, such as Goods promotions and special offers, to the e-mail address you provided.

NORDEN will stop sending commercial notices as soon as your request is processed. However, please note that processing the request depends on technological capabilities and may take up to five days.

2.5. GIFT CARD USER

For the purpose of concluding a Distance Contract for the purchase of a gift card, NORDEN needs to receive and process the personal data specified in the gift card purchase form. If you have specified another recipient for the gift card, NORDEN processes that person's name and e-mail address. If you do not provide your personal data, you will not be able to conclude a Distance Contract.

Information related to the gift card purchase, including all communication with you, is retained as evidence that the Distance Contract was concluded and executed. NORDEN retains this information based on its legitimate interest to protect its rights and interests in the event of a dispute, and the legal obligation to retain information regarding commercial activities conducted.

Your personal data, and in some cases, the gift card recipient's personal data, related to the conclusion and execution of the Distance Contract is processed only by NORDEN and our cooperation partners who provide IT structures and payment platforms. Only the minimum necessary amount of personal data is transferred to cooperation partners. Your personal data, and in some cases, the gift card recipient's personal data, is processed for this purpose until the data retention period or the limitation period for bringing an action to court prescribed by the laws of the Republic of Latvia expires, whichever occurs later.

3. PURPOSE OF THE WEBSITE

This Website has been created and is maintained by NORDEN and its distribution partners. The Website is designed to effectively serve as a platform for communication between the company and the customer, as a platform for selling brand products online, and also as an information source on all matters related to products and the company.

4. PRODUCTS AND SERVICES FOR PERSONAL USE

The products and services available on this Website, and any samples we may provide to you, are for personal use only. You may not sell or resell any services or samples received from us. NORDEN reserves the right, with or without notice, to cancel or reduce the quantity of any order to be fulfilled or products/services to be provided to you if, in our sole discretion, it may result in a violation of the Terms and Conditions.

5. ACCURACY OF INFORMATION

When providing descriptions of the products available on the Website, we strive to be as accurate as possible. If there have been changes in the information related to a product (description, colors, etc.), NORDEN cannot guarantee that the Website is fully updated at every moment to include all current information.

6. INTELLECTUAL PROPERTY

All information and content available on this Website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, audio clips, data compilations, and software, as well as the compilation and arrangement thereof (collectively, the Content), is the property of NORDEN, our affiliates, partners, or licensors, and is protected by the laws of the Republic of Latvia and other international laws protecting intellectual property, including laws governing copyrights and trademarks. Without our express written permission, the use of our trademarks in any manner, regardless of the purpose, is not permitted.

7. GOODS

The Goods sold by NORDEN – cosmetics – are not food products and are not for human consumption. NORDEN has taken all necessary steps to ensure that the presentation of the cosmetics it sells (hereinafter "Goods"), and in particular their shape, odor, color, appearance, packaging, labeling, volume, or size, cannot be confused with a food product, nor endanger the health and safety of the consumer.

NORDEN does not allow misleading claims towards consumers regarding the efficacy and other properties of the cosmetics, and adheres to Good Manufacturing Practices when producing cosmetics.

NORDEN Goods consist of natural ingredients included in cosmetics and are safe, harmless to human life, health, and the environment, complying with the legal norms of the Republic of Latvia's "Law on the Safety of Goods and Services", as well as international regulatory acts.

A product and a gift attached to the product, for example, for purchasing a product or reaching a certain purchase amount, are considered an indivisible set of items that cannot be accepted or returned separately, except in cases where you have explicitly refused to receive the gift attached to the product.

To view the product assortment, characteristics, prices, special offers, and their valid periods, please click here.

8. PRICING POLICY

On the website www.nordencosmetics.com/lv, all prices are quoted in euros (EUR). We try to ensure that prices are always listed accurately; however, we cannot guarantee that the prices indicated at the time of order placement will be the correct, currently valid product prices. Upon receiving your order, if the indicated price differs from the price currently on the website, we will contact you and offer you the option to cancel the order. If we are unable to reach you quickly, your order will automatically be treated as canceled, and you will receive a refund for all payments made under that order.

All prices are subject to VAT or other sales taxes, where applicable. Depending on the delivery address, an additional shipping fee may apply to your order, which will be clearly indicated before confirming the payment and included in the total order price.

The final price of the Goods, including taxes and duties, as well as delivery or postal costs, will be indicated before concluding the Distance Contract.

If delivery or postal costs cannot be calculated in advance, you will be informed that such charges may apply.

9. DELIVERY PROCEDURE

All our deliveries are carried out securely and quickly, as confirmed by our past operational experience. For information on order fulfillment and delivery procedures, as well as terms for free delivery and additional delivery costs, we invite you to review our product Delivery Terms.

10. PRODUCT RETURN POLICY AND RIGHT OF WITHDRAWAL

Every issue related to the return of an order placed by and delivered to a customer is handled individually according to a simplified procedure. For information regarding customer options for returning products and receiving information about terminating a contract and the relevant conditions, we invite you to review our Product Return Policy.

11. USER OBLIGATIONS

When accessing or using the Website, you must comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Website. You must always act in good faith and in accordance with the law and custom. You may not make any changes or alterations to the Website, its Content, or services, nor may you impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to NORDEN, our affiliates, partners, or licensors.

12. THIRD-PARTY LINKS

We are not responsible for the content of any off-website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us, our affiliates, or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all other websites that you visit.

13. LIMITATION OF LIABILITY

You agree that, to the fullest extent permitted by applicable law, under no circumstances will the parties be liable (whether in contract, tort (including negligence), or otherwise) for any interruption or error occurring during your use of this Website.

To the fullest extent permitted by law, the parties shall under no circumstances be liable (whether in contract, tort (including negligence), or otherwise) for: a) interruption of NORDEN's business; b) access delays or access interruptions to the Website; c) data non-delivery, misdelivery, corruption, destruction, or other modification; d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the Website; e) computer viruses, system failures, or malfunctions which may occur in connection with your use of the Website, including during hyperlink use to or from third-party websites; f) any inaccuracies or omissions in content; or g) events beyond the reasonable control of the parties.

The parties will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof (or inability to use the Website), regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if NORDEN has been advised of the possibility of such damages.

14. COPYRIGHT CLAIMS

All content on this Website, correspondence (by e-mail or regular mail), as well as marketing materials used for advertising the Website on third-party resources, is the property of NORDEN. Reproducing or republishing its content, in whole or in part, is prohibited, except for the following purposes:

Permission to copy for personal use: You have the right to make copies of the Website's content or print portions of it for reasonable personal use.

Permission to copy or republish for limited use: You have the right to make copies of the material in printed or digital format for third-party use, provided that you acknowledge the NORDEN Website as the source of the content and materials by adding a top-level hyperlink (http://www.nordencosmetics.com/lv) to any such republished copies. You must also inform the third parties with whom you share such copies that, in the event of republishing such copies, the NORDEN Website must be cited as the source of all materials by inserting a top-level hyperlink (http://www.nordencosmetics.com/lv).

15. INDEMNIFICATION

You agree to indemnify, defend, and hold us harmless from any harm, loss, damages, or costs, as well as to reimburse legal expenses resulting from any third-party claim, action, or demand arising from your breach of these Terms and Conditions, errors in your representations or warranties, or your use of this Website.

16. DISPUTE RESOLUTION PROCEDURE

The contracting parties will endeavor to resolve all disputes that in any way relate to your authentication on the Website or arise in connection with the execution, interpretation, or termination of this Distance Contract through mutual negotiations.

NORDEN will respond to any of your submissions within the procedures and terms specified by regulatory acts and will inform you about the possible method of claim fulfillment, dispute resolution, or an alternative method of claim fulfillment.

If the dispute cannot be resolved through negotiations, you, as a consumer, may bring an action either in a court of the Republic of Latvia, which is NORDEN's domicile, or, irrespective of NORDEN's domicile, in a court of the consumer's domicile.

NORDEN may bring an action against you as a consumer only in the courts of the Member State where you, as a consumer, are domiciled.

NORDEN in no way restricts your rights to turn to the competent state authorities to protect your rights with these terms.

17. GENERAL PROVISIONS

You acknowledge and agree that these Terms and Conditions constitute the complete and exclusive agreement between you and NORDEN concerning your use of the Website and its content.

NORDEN has the right to amend and refine these terms at any time by publishing the relevant changes on the Website, indicating the date of the last modification, and, if NORDEN deems the amendments to be significant to you, by notifying you via e-mail. Any changes made to these Terms and Conditions will take effect immediately upon their publication. You agree that by continuing to use the Website after such changes are made, you signify your acceptance of all changes. NORDEN reserves the right to cancel or revoke any rights granted by these Terms and Conditions. You shall comply immediately with any such revocation or change, including, if applicable, by ceasing all use of the Website.

Nothing contained in these Terms shall be construed as creating an agency, partnership, or other form of joint enterprise between you and NORDEN. Any failure by NORDEN to require your strict performance of these Terms and Conditions shall not affect our full right to require such performance at any time before or after. If any provision of these Terms and Conditions is unenforceable or invalid under applicable law, or is held to be unenforceable or invalid by an arbitration or court decision, such invalidity or unenforceability will not render these Terms and Conditions unenforceable or invalid as a whole. Instead, these Terms and Conditions shall be modified, to the extent possible, to reflect the original intent of the parties as shown in the original Terms and Conditions.

18. FORCE MAJEURE

SIA "NORDEN Cosmetics" shall not be liable for any delay in or failure to perform its obligations, or any other default, resulting from circumstances and obstacles beyond our reasonable control, which include but are not limited to strikes, governmental orders, acts of war or national emergencies, threats of terrorism or acts of terrorism, environmental or climatic anomalies, defaults by third parties, internet connection disruptions, as well as computer equipment and software failures. In the event of such force majeure circumstances, we will endeavor to eliminate the delays that have arisen as quickly as possible.

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